Exceptional landlord cleans in Bristol

In these Terms and Conditions:

“OCB” refers to Oven Cleaning Bristol, the trading name.

“Customer” is the individual or organisation who makes a booking with OCB.

"Booking" means the agreement to use of one of our services on one particular occasion, either verbally or in writing.

"Oven Cleaning" describes any oven cleaning service provided by OCB, including single, double, range or “Aga” oven cleaning, microwave and combination oven cleaning, hob and extractor fan cleaning.

“Appliance” refers to any electric, gas or oil powered single, double, range or “Aga” oven, microwave and combination oven, cooking hob or extractor fan.

All bookings for oven cleaning are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of OCB by an authorised signatory.

All prices are subject to change. Existing customers will be given 30 days’ notice of any price changes.

No VAT is added to the price OCB quotes the customer.

Prices are quoted on the information given at the time of the booking and can change if on arrival with the customer, the service is different to the one the customer quoted.

Oven cleaning customers may pay by Sterling cash, cheque or BACS credit payment; customers making payment by BACS should complete the transaction on the day of your clean. 

If the customer wishes to leave the OCB specialist at a property to complete work while they are not present, payment must be made prior to the customer leaving. If payment is not left OCB staff are advised to leave property and not carry out the oven cleaning service. The customer will then be charged a full cancellation fee.

Where a booking is cancelled and not rescheduled within 48 hours of the appointment time, there is a fee payable of 50% of the booked work value.

Where a booking is cancelled and not rescheduled within 36 hours of the appointment time, there is a fee payable of 75% of the booked work value.

Where a booking is cancelled and not rescheduled within 24 hours of the appointment time, there is a fee payable of 100% of the booked work value.

Where a customer has agreed a booking with OCB and fails to be in attendance, or fails to provide access to the property, OCB staff will only wait 15 minutes after agreed the booking time, unless the customer has contacted OCB prior to the booking to advise of any delay.  

Where a customer fails to attend the agreed booking, there is a fee payable of 100% of the booked work value.

Where a booking is rescheduled and we have received at least 48 hours’ notice, there is no fee payable.

Where a booking is rescheduled within 36 hours of the appointment time, there is a fee payable of 10% of the booked work value.

Where a booking is rescheduled within 24 hours of the appointment time, there is a fee payable of 25% of the booked work value.

OCB will not be liable for any delay to or cancellation of the booking caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus).

 In such circumstances OCB will use its best endeavours to arrange an alternative booking suitable to both parties for the performance of its services. Where OCB fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall OCB be liable for any other losses including loss of profit or consequential loss.

Where a booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the oven clean has commenced.

Any fee should be paid to OCB within 7 days via payment details provided. Failure to make payment will result in interest being charged at 3% above the prevailing base rate of the Santander Bank, and your information being passed on to a Third Party debt collection agency that has the right to add extra fee to cover their costs.

In order to protect OCB staff, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to the customer. 

In this event the customer will be charged 100% of the booked work value. 

If the oven clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the booked work value.

Any and all electric, gas or oil supply must be in fully working order and the appliance must be in fully working condition to allow us to clean. OCB staff will also require a hot and cold water supply to allow us to complete the oven clean. Failure in OCB staff not being able to complete clean due to any of these factors may result in a fee.

 Key Holding

OCB undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by OCB, we will make appropriate arrangements as soon as reasonably possible.

In the event of you being dissatisfied with the service you have received from OCB, you should contact the OCB team within 48 hours. OCB will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably with us. OCB will not be liable for any additional costs that may be imposed by a third party.

In the event of damage or loss as a result of negligence, the liability of OCB shall be limited (at OCB discretion) to repair or the replacement cost of the item, taking into account its age and condition. OCB shall not in any event be liable for any loss of profit or consequential loss.

Any claim for compensation must be notified to OCB as soon as possible and in any event within 4 days of the damage occurring.

OCB will not sell or otherwise share customer data with any third party save where required for audit and taxation purposes. The information you give will be held and used by OCB to perform the business for which we are registered. This may include sending you periodic reclean reminder notices, or details of OCB services that may be of interest to you. If you wish not to be contacted about offers please contact OCB and we will take you off our mailing list.

Registered Office: 2 Longwell House, Bath Rd BS30 9DX Bristol.

Tel: 07795 490 834

E-mail: ovencleaningbristol@gmail.com

Version dated October 2018